Technical Support & Troubleshooting

Our team of experts ensure we remain industry leaders in the provision of specialised technical guidance.

Experiencing a problem? Struggling to achieve consistency? Tasting an off flavour and unsure why?

….Or just thinking of trying something new?

The possible questions are endless, and the answers equally so. We understand that your technical query is specific to you and your brewery, so we take the time to understand your business so we can ensure we provide the solutions you need, with the advice specific to you and your recipes. Our products and services are designed to help you create the best product possible for your customers, so you can stand out in the market.

Let us help you

Would like a member of our team to give you a call or perhaps organise a visit? Please get in touch via

Our UK based customers

If you’re a customer based in the United Kingdom then we’ve four representatives on hand to support you in sourcing the solution to any technical queries you may have.

South England and South Wales

For those based in the South and the very south of Wales, Master Brewer Derek Orford is your man.

Midlands and Wales

Those of you based in the Midlands or the majority of Wales should look to Technical Brewer Stephanie Brindley for support.

North England and Scotland

Master Brewer Nick Brading is the main contact for the North of the country and Scotland.

Like to chat it through with someone on the phone?

You’re most likely to speak to Technical Representative Frances Maud, who’s always at the end of the phone to answer your queries.

Our overseas customers

If you’re a customer, whether it be through a distributor or direct, that’s based outside the United Kingdom, then we have an international team on hand to support you.

Mainland Europe

Technical Brewer Adam Johnson is now based in mainland Europe and so able to travel to all the European breweries we work with and provide face-to-face support when required.

United States

If you’re based in the United States then we are proud to be able to support you from our new American outfit, Murphy & Son Inc and for technical support, experienced brewer Gregory Deuhs is your man.

Working together

Our technical team is headed up by Master Brewer Iain Kenny and under his leadership the team works extremely closely together to source an answer to any and all your questions. With so many experienced brewers in our team, it’s rare we receive a query no one’s seen before!

Have you done an optimisation yet?

Quality technical support is a core value of Murphys and we offer full aftersales support as standard. Many of our products need to be optimised to your specific plant and recipes to achieve the best results in the most economical way. We offer a full optimisation service to get this right for you – no matter whether you’re keen to oversee the optimisation yourself or if you are happy for us to do this for you, we’re always here to help.