A product has been left in direct sunlight, can you advise on if it’s still usable?
Whether the product is usable depends primarily on which product it is, give us a call on +44 (0) 115 978 5494 or email techsupport@murphyandson.co.uk to discuss this query before you try to use said...
A product has been left outside the recommended temperature, can you advise on if it’s still usable?
Whether the product is usable depends primarily on which product it is and how long it’s been left in the incorrect conditions. Give us a call on +44 (0) 115 978 5494 or email...
A product has frozen, can you advise on if it’s still usable?
Whether the product is usable depends primarily on which product it is, give us a call on +44 (0) 115 978 5494 or email techsupport@murphyandson.co.uk to discuss this query before you try to use said...
How do I find out the storage conditions required for a product?
This is included on the Technical Datasheet which can be found here.
A product is out of date, can I still use it?
Get in touch and we can advise you on an individual basis. Call us on +44 (0) 115 978 5494 and select technical or email techsupport@murphyandson.co.uk
How do I check the shelf life of a product?
If you’re uncertain of the shelf life of a product you’ve purchased from us, then send us an email to customerservice@murphyandson.co.uk and we’ll look into this for you. However,...
I keep having to change the dosage rate of a product to achieve the same result, why might that be?
Brewing ingredients are all natural; water, malt, hops and yeast, and there are many things that can affect their inherent variability. One of the main reasons is a change of malt supply, perhaps as...
Where do I find the dosage rate for a product?
All our products have their own specific Technical Datasheets which list this information, as do many of the products we distribute. You can find them on our website here. Some of our products do...
Do you offer training on your products?
Yes, we offer a range of training days, these focus on particular areas of the brewing process and how our products align with and support said process. Our training days take place at our Nottingham...
