Technical Queries

Can you come to my drinks business to provide technical support?

Yes, there are many ways in which we can support you at your own site. Our technical team travel across the country visiting breweries and other drinks businesses to provide them with the technical...

Are your products designed for use in beer production only?

There’s no straight answer, as it varies from product to product. Some of our products are designed specially for the brewing industry and its particular processes, butĀ there are also a broad...

I have a technical question, who should I contact?

You can always get in touch with our technical team on email, the address you want is techsupport@murphyandson.co.ukĀ  You are also welcome to lean on the knowledge of your Account Manager (Technical...

Will I receive the same level of technical support if purchasing from outside the UK?

Yes, our dedicated team of brewers and scientists are here to help you work through any technical glitch or product query; whether you’re be based in the UK or outside and whether you purchase...

The product I’ve purchased isn’t working as prescribed, who do I contact?

Our technical team are always on hand to assist you with any questions you may have. You can call +44 (0) 115 978 5494 and select technical. Email techsupport@murphyandson.co.uk Or speak to your...

I need some technical advice on a product I’ve purchased, who do I contact?

Our technical team are always on hand to assist you with any questions you may have. You can call +44 (0) 115 978 5494 and select technical. Email techsupport@murphyandson.co.uk Speak to your Account...

Who is my Account Manager?

Each of our customers is assigned an Account Manager, dependent upon their geographical location, they will be your first port of call for technical queries and product recommendations. If...