Aftersales

Do the drums returned have to be from Murphy & Son?

Yep, we’re afraid so. We will not accept drums returned which aren’t originally our own. Returning drums to us which aren’t originally ours can also incur a disposal fee! So please,...

Does it matter what condition the drums I return are in?

Yes please. To help ensure no contamination of our equipment, please can – All containers be returned in a rinsed, clean and sound condition To comply with Food Standards, we ask that nothing...

How many drums can I return?

We welcome you to return as many drums as you have which meet our requirements. We have a minimum number required for uplift which is 25 kg containers: palletise in a 16 per layer (4×4 layout) a...

What are the costs involved?

.No charges are applicable on 25kg and 200kg drums. Deposits are applicable on IBCs – please enquire if you require this quantity of product. If you return drums that are not from Murphy’s we...

What laboratory services do you provide?

We offer a range of microbiological and chemical analysis, which you can purchase as a single analysis or as part of an annual package. For more information and to download a price list, please check...

A product has been left in direct sunlight, can you advise on if it’s still usable?

Whether the product is usable depends primarily on which product it is, give us a call on +44 (0) 115 978 5494 or email techsupport@murphyandson.co.uk to discuss this query before you try to use said...

A product has been left outside the recommended temperature, can you advise on if it’s still usable?

Whether the product is usable depends primarily on which product it is and how long it’s been left in the incorrect conditions. Give us a call on +44 (0) 115 978 5494 or email...

A product has frozen, can you advise on if it’s still usable?

Whether the product is usable depends primarily on which product it is, give us a call on +44 (0) 115 978 5494 or email techsupport@murphyandson.co.uk to discuss this query before you try to use said...

How do I find out the storage conditions required for a product?

This is included on the Technical Datasheet which can be found here.