Aftersales

Do the drums returned have to be from Murphy & Son?

Yep, we’re afraid so. We will not accept drums returned which aren’t originally our own. Returning drums to us which aren’t originally ours can also incur a disposal fee! So please,...

Does it matter what condition the drums I return are in?

Yes, we do have some requirements for return… All containers must be returned in a rinsed, clean and sound condition. To comply with Food Standards, we ask that nothing except the product we...

How many drums can I return?

We welcome you to return as many drums as you have which meet our requirements, however we do have a minimum number required for uplift which is, 16x25L drums, 4x200L drums or a single IBC. So, when...

When can you collect the drums I wish to return?

We collect Monday through Friday between 9am and 4pm. We will arrange a pickup within 10 days of the collection request, and you will be notified of this collection date a minimum of 48 hours before....

What are the costs involved?

To cover the cost of supplying and transporting our containers throughout the UK and to allow for damaged containers and the process of laundering, label removal, cap replacement and micro swabbing,...

What laboratory services do you provide?

We offer a range of microbiological and chemical analysis, which you can purchase as a single analysis or as part of an annual package. For more information and to download a price list, please check...

A product has been left in direct sunlight, can you advise on if it’s still usable?

Whether the product is usable depends primarily on which product it is, give us a call on +44 (0) 115 978 5494 or email techsupport@murphyandson.co.uk to discuss this query before you try to use said...

A product has been left outside the recommended temperature, can you advise on if it’s still usable?

Whether the product is usable depends primarily on which product it is and how long it’s been left in the incorrect conditions. Give us a call on +44 (0) 115 978 5494 or email...

A product has frozen, can you advise on if it’s still usable?

Whether the product is usable depends primarily on which product it is, give us a call on +44 (0) 115 978 5494 or email techsupport@murphyandson.co.uk to discuss this query before you try to use said...