Technical Support

Can I purchase an optimisation kit from you?

Yes, this is one of the many laboratory consumables we sell.

How often should I do an optimisation?

That’s a good question! Just monitor your beer at all stages in production and if you notice any changes then an optimisation check is one of the tools you should use. A good way to monitor...

How do I check if a product requires an optimisation test before I use it?

To be sure if an optimisation is required email techsupport@murphyandson.co.uk or check the product datasheet. Usual practice is to follow the dosing instruction on the Technical Datasheet and then...

I keep having to change the dosage rate of a product to achieve the same result, why might that be?

Brewing ingredients are all natural; water, malt, hops and yeast, and there are many things that can affect their inherent variability. One of the main reasons is a change of malt supply, perhaps as...

Where do I find the dosage rate for a product?

All our products have their own specific Technical Datasheets which list this information, as do many of the products we distribute. You can find them on our website here. Some of our products do...

Do you offer training on your products?

Yes, we offer a range of training days, these focus on particular areas of the brewing process and how our products align with and support said process. Our training days take place at our Nottingham...

Can you come to my drinks business to provide technical support?

Yes, there are many ways in which we can support you at your own site. Our technical team travel across the country visiting breweries and other drinks businesses to provide them with the technical...

Are your products designed for use in beer production only?

There’s no straight answer, as it varies from product to product. Some of our products are designed specially for the brewing industry and its particular processes, but there are also a broad...

I have a technical question, who should I contact?

You can always get in touch with our technical team on email, the address you want is techsupport@murphyandson.co.uk  You are also welcome to lean on the knowledge of your Account Manager (Technical...