Can I make an order online?
Yes, but at the moment this facility is only available to customers based in the UK. To make an order you need to select Online Shop above to navigate to our online store and follow the prompts on...
Can I cancel an order?
Yes, you can cancel your order up to 48 hours before dispatch (when your order leaves our site), to be sure of your dispatch date you should speak to our customer service team on +44 (0) 115 978...
Do your prices include VAT?
If you call or email us for a quote, then your quote and later receipt of payment will clearly state a price with VAT and you will then find VAT separate to this alongside. If you’re looking at...
Is there a minimum spend for ordering with you?
No, you can make an order with us big or small.
How can I check the status of my order?
You will receive an email confirmation when your order has successfully be placed on our system. If your order is on hold or in transit and you want more information, you are always welcome to email...
How will I receive confirmation of my order?
Once we’ve successfully added your order to our system, a confirmation email is generated by a member of our customer service team and sent to the email address for your account. If...
Can I amend an existing order?
You are always welcome to request for adjustments to be made to your order, however, we cannot guarantee that we’ll always be able to accommodate your request. If you need to make an amendment,...
Can I make on order over the phone?
Yes, you’re more than welcome to do so. Simply call 0115 978 5494, select sales and speak to one of our customer service team, who can create an order for you. You will also receive...
How do I place an order with you?
You can make an order in several different ways: You can call us on 0115 978 5494 and speak to our customer service team who can add an order to our system over the phone. You can email us on...
