Ordering & Payment

Can I make an order online?

Yes, but at the moment this facility is only available to customers based in the UK. To make an order you need to select Online Shop above to navigate to our online store and follow the prompts on...

I would like to obtain a copy of my receipt, who should I contact?

The best team to speak to is our accounts team, and you can contact them to request this via creditcontrol@murphyandson.co.uk 

Can I cancel an order?

Yes, you can cancel your order up to 48 hours before dispatch (when your order leaves our site), to be sure of your dispatch date you should speak to our customer service team on +44 (0) 115 978...

Do you offer a facility to pay via credit?

Yes, you can apply for a 30 day credit account. To do so, your account with us must have been active for at least three months, after which you can contact us for an application form. After receipt...

Do your prices include VAT?

If you call or email us for a quote, then your quote and later receipt of payment will clearly state a price with VAT and you will then find VAT separate to this alongside. If you’re looking at...

Do you accept PayPal?

This is an online service only. If you’re making an order through our website, then we offer the facility to pay via PayPal. However, if you’re based overseas then you will be unable to...

Can I pay via pro forma/invoice?

Yes, we’re a B2B company so are happy to accommodate a pro forma/invoice payment method. However, if you don’t have a 30-day credit account with us, you order will remain on hold until we...

Is there a minimum spend for ordering with you?

No, you can make an order with us big or small.

How can I check the status of my order?

You will receive an email confirmation when your order has successfully be placed on our system. If your order is on hold or in transit and you want more information, you are always welcome to email...