Ordering

Can I make an order in my own currency?

We can provide you with a quote in GBP or EUR. We accept payments via BACS (£, $ or €), credit card (£ only) or we can provide bank details via proforma/invoice.

Can I make an order online?

Yes, but at the moment this facility is only available to customers based in the UK. To make an order you need to select Online Shop above to navigate to our online store and follow the prompts on...

Do you have a distributor in my area?

We have a growing network of distributors which you can find here. If you’re struggling to figure out who your based placed distributor is or can’t find one in your area, then please get...

Can I cancel an order?

Yes, you can cancel your order up to 48 hours before dispatch (when your order leaves our site), to be sure of your dispatch date you should speak to our customer service team on +44 (0) 115 978...

Do your prices include VAT?

If you call or email us for a quote, then your quote and later receipt of payment will clearly state a price with VAT and you will then find VAT separate to this alongside. If you’re looking at...

Do you accept PayPal?

This is an online service only. If you’re making an order through our website, then we offer the facility to pay via PayPal. However, if you’re based overseas then you will be unable to...

Can I pay via pro forma/invoice?

Yes, we’re a B2B company so are happy to accommodate a pro forma/invoice payment method. However, if you don’t have a 30-day credit account with us, you order will remain on hold until we...

Is there a minimum spend for ordering with you?

No, you can make an order with us big or small.

How can I check the status of my order?

You will receive an email confirmation when your order has successfully be placed on our system. If your order is on hold or in transit and you want more information, you are always welcome to email...