Concern or Complaint

A product has frozen, can you advise on if it’s still usable?

Whether the product is usable depends primarily on which product it is, give us a call on +44 (0) 115 978 5494 or email techsupport@murphyandson.co.uk to discuss this query before you try to use said...

How do I find out the storage conditions required for a product?

This is included on the Technical Datasheet which can be found here.

A product is out of date, can I still use it?

Get in touch and we can advise you on an individual basis. Call us on +44 (0) 115 978 5494 and select technical or email techsupport@murphyandson.co.uk

How do I check the shelf life of a product?

If you’re uncertain of the shelf life of a product you’ve purchased from us, then send us an email to customerservice@murphyandson.co.uk and we’ll look into this for you. However,...

I would like to make a complaint, who should I speak to?

Firstly, we’d like to apologise for the fact that you’re unhappy with our service. We value your feedback and will always do our utmost to improve our service when we fall short. If you...

My delivery is late, who do I contact?

You can speak to our transport team directly via email or phone: transport@murphyandson.co.uk +44 (0) 115 978 5494 and select transport They will get to the bottom of any issue with delivery and get...

There is a discrepancy in my order, who should I contact?

The best people to speak to are our customer service team, available on +44 (0) 115 978 5494 or customerservice@murphyandson.co.uk. They will get on the case to find out the route of any discrepancy...

I would like to obtain a copy of my receipt, who should I contact?

The best team to speak to is our accounts team, and you can contact them to request this via creditcontrol@murphyandson.co.ukĀ 

Can I cancel an order?

Yes, you can cancel your order up to 48 hours before dispatch (when your order leaves our site), to be sure of your dispatch date you should speak to our customer service team on +44 (0) 115 978...